5. Part 1: Understand the breadth of library services and diversity of customer requirements - National Library Content Services Mind Map

Create a diagram of Content Services processes based on “The Story of a Publication” a word-based presentation made at the September 2010 National Library of New Zealand internal mini conference. Creating a visual/spatial mind-mapped version of how the different facets of Content Services fit together and relate to one another will assist those customers with a more visual style of learning to appreciate the overall processes involved.

BOK 3 - Assessment of Information Needs & Design of Responsive Services.
BOK 8 - Information Resource & Knowledge Management.

This task has become more relevant since I have become a Senior Indexer for INNZ here at the National Library of New Zealand and am carrying out tasks that involve communicating with related parts of the organisation. It is because these tasks are often random and irregular that such a diagram will prove invaluable as a way to remind myself (and hopefully others) of the relationships that the different facets of the Contents Services (a library group within the National Library of New Zealand) have with each other and the people to contact therein.

I have also put in on my 'What's uPD with you?' wiki under the heading 'Useful information for beginning National Library staff'.

 Content Services Mind Map

Content Services 'The Story of a Publication' presentation the mind map is based on